Last Updated: August 2026
This policy explains what personal data Port Way collects when you use our website and mobile app, why we collect it, and the choices you have. By creating an account or requesting a quote you agree to the practices described here.
We collect the details you give us when you create an account or use the service: your name, email address, phone number, and — where you provide them — your company name, business email, and the shipper and consignee details you save to your address book. When you book a shipment we also store the documents you upload and the declaration data you enter. Technical information such as your device type, app version and preferred language is collected so the service works correctly on your device.
Your data is used to operate the service: to search and price routes, to create and process bookings, to submit customs declarations on your behalf, to send you shipment status updates by email and push notification, and to answer your support requests. We also use it to keep your account secure — for example to verify your email address and to alert you when your email or password changes.
We share only what is necessary to move your shipment: with shipping lines, customs authorities, port operators and transport providers involved in your booking, and with the service providers who host our systems and deliver our email and push notifications. We do not sell your personal data, and we do not share it for advertising purposes.
Booking records, declarations and uploaded documents are retained for as long as required by shipping and customs regulations, and for as long as we may need them to resolve a dispute. Account information is retained while your account is open.
You can view and correct your personal information at any time from the Account screen in the app. You can delete your account from Account Status; deleting your account removes your ability to sign in and releases your email address and phone number, while booking records that we are legally required to keep are retained without your contact details attached. You can also ask us to provide a copy of your data or to restrict how we use it.
Passwords are stored hashed and are never readable by our staff. Access to the app is protected by device tokens that you can review and revoke at any time from your account, and every session is revoked automatically when you change your password.
The service is intended for business use and is not directed at children. We do not knowingly collect personal data from anyone under 18.
If we make a material change to this policy we will update the date at the top of this page and, where the change affects how we use your data, notify you in the app.
For any question about this policy or about your data, contact us at sales1@portwayship.com, or through the Help & Support screen in the app.
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Document Cut-off Required
Please submit all required documentation by 10 Oct 2023, 16:00 to avoid delays.
Estimated Total
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Standard containers (20ft, 40ft, HC) for general cargo and goods
Loose cargo shipping for grains, minerals, liquids, and raw materials
Oversized, heavy, or non-containerized cargo requiring special handling
Not sure which option is right for you? Our team can help you choose the best solution.
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